EZE MICAELA SOMTOCHUKWU
Administrative Professional | Sales & Customer Service Specialist
Lagos, NG.About
Highly diligent and productive professional with a proven track record in administrative management, sales, and customer service, adept at driving positive organizational outcomes. Leverages top-notch management, project coordination, and communication skills to streamline operations, enhance client satisfaction, and convert prospects into valuable relationships. Committed to contributing to business success through efficient support and strategic initiatives.
Work
KALY RESTAURANT AND LOUNGE
|Hostess
Victoria Island, Lagos, Nigeria
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Summary
Managed guest reservations and seating, ensuring exceptional dining experiences and smooth service coordination for a high-volume restaurant.
Highlights
Confirmed reservations and efficiently managed walk-in seatings, optimizing table turnover and guest flow.
Warmly welcomed and escorted guests to their tables, enhancing the initial customer experience and satisfaction.
Handled incoming calls and online bookings, maintaining an accurate reservation log to streamline operational efficiency.
Coordinated effectively with servers and management regarding special seating requests, ensuring seamless service delivery.
ZONA PROPERTIES
|Virtual Experience Assistant
Lekki, Lagos, Nigeria
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Summary
Coordinated all correspondence, managed digital content, and drove sales initiatives to convert prospects into clients for a real estate firm.
Highlights
Oversaw all incoming and outgoing correspondence, including emails and information research, ensuring effective workflow and timely responses.
Developed engaging posts, website content, and social media captions, leading to increased audience engagement and analyzed performance metrics.
Actively pursued sales leads, cultivated strong client relationships, and successfully converted prospects into buyers and investors.
Utilized project management tools to track progress, manage deadlines, and generate weekly reports, enhancing project delivery efficiency.
CARBIN AFRICA
|Administrative Assistant
Yaba, Lagos, Nigeria
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Summary
Provided comprehensive administrative support, managed executive schedules, and facilitated communication to ensure efficient operations and project execution.
Highlights
Managed and coordinated complex schedules, meetings, and appointments for executives and team members, optimizing time management.
Demonstrated exceptional organizational and time management skills, prioritizing tasks and consistently meeting deadlines for critical projects.
Assisted with project management and supervision, ensuring timely launch and operational readiness of websites.
Coordinated and facilitated communication between executives, internal/external stakeholders, and team members, fostering collaborative environments.
Showed discretion and professionalism in handling sensitive information and confidential matters, maintaining trust and compliance.
Education
University Of Lagos
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B.A (Ed)
History and Strategic Studies
Languages
English
Skills
Administrative & Operations
Administrative Management, Office Management, Scheduling, Calendar Management, Meeting Coordination, Workflow Optimization, Document Management, Record Keeping, Data Entry, Confidentiality, Organizational Skills.
Communication & Client Relations
Written Communication, Verbal Communication, Interpersonal Skills, Customer Service, Client Relationship Management, Stakeholder Engagement, Email Correspondence, Public Relations, Sales Support.
Project Management & Coordination
Project Coordination, Task Prioritization, Time Management, Deadline Management, Reporting, Research, Process Improvement, Project Tracking.
Digital & Content Creation
Content Writing, Social Media Management, Website Content, Performance Metrics Analysis, Digital Communication.
Sales & Business Development
Sales Lead Generation, Client Conversion, Business Development, Customer Acquisition, Relationship Building.
Interests
Creative
Content Writing, Content Creation.
Leisure
Travelling, Fashion.
Community
Volunteering.